Return of Goods: Goods correctly supplied in accordance with the customers orders may only be returned with our permission. We reserve the right to charge a 10% handling charge on such goods (Excluding VAT).
Consequential damage: All goods are sold on the understanding that we cannot accept any liability for consequential damage, loss or personal injury as a result of the of our products, nor can we undertake to bear the cost of any work involved in refitting a new or required part.
Claims: Claims for goods damaged in transit or for shortages against invoice must be submitted in writing within four day of receipt of goods. Claims for non delivery must be made within seven days of dispatch date on the invoice.
Exchange Units: All exchange units are subject to a surcharge. This surcharge serves two purposes; firstly it acts as an incentive to return the exchange units so that others may also benefit from exchange reconditioned parts. And secondly it provided us with financial cover if your returned unit proves unsuitable for exchange purposes. Whether or not your old unit is suitable for exchange cannot be ascertained until it is made available to us for inspection.
As a general rule, suitable for exchange basically excludes any items that are beyond economic repair or units irrevocably damaged. We are also unable to accept units unless they are returned.
All exchange units must be returned within 28 days of the invoice date.We require the exchange units back within this time to ensure we have are able to continue to recondition the old units without a long delay.If exchange units are not returned within this time we have to purchase additional units to cover the shortfall.