Delivery Policy

We want to ensure that our shipping fee is as competitive as possible, therefore we reserve the right to default some orders to quotation submission prior to payment. All shipping is subject to UK VAT at the standard rate dependent upon the delivery address:

Shipments within the EU are subject to UK VAT at the prevailing rate,  currently 20%.

Shipments within Europe but outside the EU have a flat customs charge, this charge is included in the shipping costs but does not cover any duty which may apply at the port of entry.

Shipments outside the EU cover the cost of getting the goods to you, they do not cover any import duty and any local or federal sales taxes which may be applied.

Please remember that delivery charges are dependent upon the size and weight of the shipment. If a quotation is required prior to placing an order, please contact us and we will be pleased to supply a full quotation to you.

If you have any special requirements please contact us to discuss them.

Shipping Methods

Tracked & Signed Service

We offer the above service on International Small Packet for consignments that weigh less than 2kg and have a value less than £270.00. This service offers tracking and or signature on delivery of your order.

The service is available to the following countries:

Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, Portugal, Republic of Ireland, Slovak Republic, Spain, Sweden, Switzerland, Brazil, Canada, Hong Kong, Malaysia, Singapore, USA and New Zealand.

 

Very Important Please Note:

UK Royal Mail postal deliveries are shipped entirely at the purchaser's risk unless the tracked and insured option is chosen. This is because it is Royal Mail's problem if they fail to deliver a parcel and not ours. Royal Mail will not accept any liablity for lost parcels for 15 working days and even then it's very difficult to get them to pay any compensation. 1st Class Mail is delivered with no problem most of the time but we do get problems. We would advise customers with expensive or urgent parcels to chose another delivery method that may be more secure and reliable. By using the Royal Mail tracked and insured option the purchaser is insured against loss or damage. All delivery options are available at the check out.

UK Shipping Charges

UK 1st Class Post without insurance and tracking.

The cost of sending a parcel to all UK postal addresses by 1st Class Post without insurance and without tracking can cost between

£3.99 and £5.99 plus VAT subject to weight. Weight Band 1g to 1.5kg

UK 1st Class Post with insurance and tracking.

The cost of sending a parcel to all UK postal addresses by 1st Class Post with insurance and tracking can cost between

£4.99 and £10.99 plus VAT subject to weight. Weight Band 1g to 1.5kg

Europe (EU)

Some larger orders over 2kg will automatically default to quotation submission.

Rest of the World

All orders will automatically default to quotation submission.

Please note:

Due to shipping restrictions we are unable to send any aerosol or paint products outside the UK.

Please Note:

All Small Packet post for overseas is shipped entirely at the purchasers risk unless the insured and tracked option is used and are subject to weight and size limitations (max weight 2kg, max length 60cm). To avoid any problems we recommend the use of International Tracked or Signed For when ordering.

Volumetric Charging

Please be aware volumetric charges may apply on large and light-weight items which are subject to the terms and conditions of our courier service. These items may attract additional shipping charges. In all cases a shipping quote will be provided prior to your order being processed.

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Note: This currency conversion option is for a guide only. All transactions will be completed in Pounds Sterling (£ GBP) when your parcel has been picked and the delivery cost has been confirmed.